Notifications

The three policies#

The policy applies to proactive messages — the ones Pagr starts. Anything you ask for directly is always answered.

Changing the policy#

Say it in the thread. There is nothing to open.

you   don't text me unless they're blocked or donepagr  Okay — I'll only text you when an agent is blocked, needs      approval, finishes or fails. you   be quietpagr  Okay — I'll stay quiet except for approvals and direct questions. you   back to normal updatespagr  Okay — back to normal updates.

The preference is stored on your account and survives sessions and reboots. A review workflow can also carry its own policy, so a long unattended review can stay quiet without changing your global setting.

What is always delivered#

Two things ignore the policy, because ignoring them would break the product:

• Approval requests. An agent waiting on permission is blocked until you answer. Even quiet delivers these.
• Direct questions. When an agent asks you something and cannot continue without an answer.

If you would rather not be asked about low-risk work at all, the answer is smart approvals rather than a quieter policy — see approvals.

STOP and START#

These are carrier compliance keywords, not settings, and they sit above the notification policy entirely. They are matched only as a bare, uppercase word.

Lowercase “stop” is not a compliance keyword. It interrupts an agent session, which is almost always what you meant.